If you are interested in seeing what life is like at
the AFA home office,

GradientThm_ApplyNow

Customerserviceheader

Customer Service Jobs

Is your ideal job one where you can help people, solve problems and still be there for your family? The Customer service and benefits teams at American Fidelity may be the place for you!

You might succeed in this career if you enjoy:

  • Helping people
  • Problem solving
  • Achieving goals
  • Collaborating with team members
  • Using judgment skills to make decisions
  • Having a clear purpose

What We Do

At American Fidelity, our various Customer service teams assist Customers with their supplemental benefits including disability, accident and cancer insurance and Section 125 plans. Team members assist Customers with filing claims, checking account statuses and answer questions about their accounts. They may also process billings and payments, balance accounts, make daily deposits, audit receipts and adjudicate claims. Learn more about a day in the life of Colleagues on our Customer service team.

Benefits and Perks

American Fidelity offers many perks to our Colleagues who serve our Customers. Depending on the position, opportunities include working from home, flexible schedules and tuition reimbursement. View our full list of benefits for more information.

What's Next?

Interested? btn_findapositiontoday

Quick Access

  • Your Account

    View your policies, download forms and check the status of your claims - all in one spot!

  • Claim & Flex Forms

    1Select the forms you need:

    Flex Benefits
    Accident Benefits
    Cancer Benefits
    Critical Illness
    Disability Benefits
    Hospital Indemnity
    Life Benefits
    Medical (GAP)
    HRA Benefits

    2Select your state & industry:

  • Check Claim Status
  • FAQs

    Please select a category or type your question in the box below.

    Keyword Search
    All FAQs