FlexDebitCard

Using the

Flex Debit
Card

Guidelines for Using the Flex Debit Card

Please read the reimbursement guidelines before you start using the flex debit card.

AcceptedAccepted;
Documentation Required
Declined
Expense matches your employer co-pay amount (co-pay amounts must be provided by your employer in advance) Purchases at a qualified medical facility that does not match your employer's co-pay amount, including coinsurance or deductibles Attempt to use card at a retailer without a computer system that recognizes eligible expenses*
Expense matches a recurring medical expense (must have been previously substantiated and noted on the claim that it will be a recurring expense) Purchases at a qualified medical facility but co-pay amount was not provided by your employer in advance Attempt to purchase an over-the-counter drug or medicine
Real-time verified medical expenses (such as purchases made at retailers or pharmacies that recognize eligible expenses*) Recurring expenses that have not been established by you as recurring Expense is greater than the available account balance or debit card was used prior to the beginning of the plan year
Debit card has been blocked due to outstanding receipts


* Vendor must utilize a certified Inventory Information Approval System (IIAS)

ESB-1658-0612

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