ShortMouseIndividual Online Service Details

Quick Access

Some information is made available without logging into our Online Service Center.

What does the Online Service Center offer you?

American Fidelity's Online Service Center provides you convenient, secure 24/7 access to view and manage your AFA accounts. Some of the services are...

  • Download claim forms & check claim status
  • Submit flex claims online
  • Access your detailed policy information
  • Access Health FSA and Dependent Day Care FSA information and balances
  • Update account information
  • And much more!

How do I set up an online account?

Ready to start? Select Begin Express Setup.


If you received an Activation Code in the mail, click here to activate your account:

Note: Life Division policyholders (formerly Mid-Continent Life) can not obtain an Account Activation Code (AAC) at this time.

Quick Access

  • Your Account

    View your policies, download forms and check the status of your claims - all in one spot!

  • Claim & Flex Forms

    1Select the forms you need:

    Flex Benefits
    Accident Benefits
    Cancer Benefits
    Critical Illness
    Disability Benefits
    Hospital Indemnity
    Life Benefits
    Medical (GAP)
    HRA Benefits

    2Select your state & industry:

  • Check Claim Status
  • FAQs

    Please select a category or type your question in the box below.

    Keyword Search
    All FAQs